TRAINING AND DEVELOPMENT

 

Tailored Training for Your Industry

When you're launching a new system and need your team to seamlessly transition, BOSS has the solution. Our workshops are finely tuned to suit your industry's demands, offering the flexibility of casual or packaged support that fits your rhythm.

We recognize the intricacies of small business operations. Let us lighten your load, enabling you to devote more time to your passions.

Through training in Xero Accounting Software, Hubdocs, Payroll and HR Management, and systematic optimization, BOSS is here to provide unwavering support to small businesses on their journey to success.


MESSAGING SERVICE

Our friendly receptionist answers your calls in a timely manner and asks you caller all the right questions. 


They will then transfer the callers answers into an email which will be sent directly to your email address, landing immediately in your inbox. 


No more lost opportunities.



BOOKING SERVICE

Our friendly receptionist answers your calls, asks the right questions to enable our team to make any bookings directly into your booking system, add to you CRM, and/or transfer their answers into an email landing immediately in your email inbox.  


Getting the information exactly where it needs to be ready for you to action.


CONCIERGE SERVICES


If a mistake has been made on a previous BAS, your BAS agent can review the error and if need be, revise and relodge that BAS






 

MESSAGING SERVICE

Our friendly receptionist answers your calls in a timely manner and asks you caller all the right questions. 


They will then transfer the callers answers into an email which will be sent directly to your email address, landing immediately in your inbox. 


No more lost opportunities.



BOOKING SERVICE

Our friendly receptionist answers your calls, asks the right questions to enable our team to make any bookings directly into your booking system, add to you CRM, and/or transfer their answers into an email landing immediately in your email inbox.  


Getting the information exactly where it needs to be ready for you to action.

How does our system work?

Our service works by diverting calls for your business numbers to a new phone line. That line is answered by someone from the BOSS reception team. Call management software identifies which business the call is for. This lets the receptionist know what script to use to answer and manage the call. The call scripts outline the words to say, questions to ask and actions to undertake in response to different types of inquiries. 

What is an outbound call?

An outgoing or outbound call is a type of phone interaction that is initiated by the client rather than the customer. 

What is call forwarding?

Call forwarding is a telephone service that allows a subscriber to have incoming calls forwarded to a different number. 

What tis Anticipated call volume?

Call volume is a measure of how many inbound calls are coming in for your business. This can be measure in various time increments, such as every fifteen minutes, every hour or each day. 

How we handle your overflow calls

When you are unable to answer an incoming call, the call will be diverted to the BOSS reception team who will answer the call in a friendly manner and assist your clients. 

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